Sunday, January 26, 2014

Since Tessem think there was damage to the car before he drove off, it could therefore be profitabl


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Niklas Tessem feel cheated after he rented marlborough patch the car by Europcar earlier marlborough patch this summer. Two tiny damage on the bumper which he claims to have guilt in, Niklas marlborough patch charged marlborough patch over 7000 kroner.
6 July he was in the wedding and picked a car of the Mercedes A180 with Europcar at the airport. The car had two brands, as Niklas describes as "nearly invisible" on the underside of the bumper. marlborough patch
- This was not checked in the log, but I assumed this was because they were too small to be felt. I have also previously said from about as little damage, and then they said it's nothing to worry about. Therefore, I drove off in good faith, he said to the online newspaper NA24.
"The car has been leased" After the wedding was over and the car delivered, came the shock. The bill for the repair was 6020. In addition, 1,000 in "loss of use" plus VAT.
"Sorry strongly that it took so long, but the car has been leased. Attached is the injury history before rent, for rent and signed the lease. "Wrote client manager in an email to Niklas.
"If they still contesting the claim, the invoice by the due date will be sent to our partner Kredinor, as a matter of dispute. They will then send a request to the Conciliation Board, that a neutral third party to decide the case "they wrote in an email to Niklas same day.
"The problem is that the minor damage was there before and was not marked by their own inspection. If it is so great that it is necessary to have several thousand dollars in repairs should their employees be able to finish this in the log, as well is part of their job. (...) Good customer service would be to listen to the customer in such a case. This is quite trivial to you, but a large and offensive load for me. "
- Asked for video documentation - I was treated very badly by the central customer service to Europcar. They were to gather information, but they brought nothing new. They did not at all meet my arguments. They failed even to answer the mail, which I partly asked for video evidence from the parking garage at the rental days, which would acquitted me, he says.
- It seems like they have an attitude that the customer is always wrong and it is obvious that the customer is in focus with Europcar. It is also outrageous that they make an expensive repair nearly invisible and immaterial marlborough patch damage, then charge the customer, he says.
Naive He gladly admits that it was naive to not take pictures of the damage to the car before he drove out of the parking garage that day. He recommends others to be far more careful before they drive off.
- Always when I rented a car before, so I have pointed out such minor injuries and they always say that there is no point logging small scratches and dents that are smaller than a fingernail. That's why I did it this time.
- It had no damage to the front before his hire, and the new damage is of such a nature that it is quite obvious that they have come that you've hit something with the front of the car, this is not an abrasion damage. Customer warned not hire station before he drove off, and is thus responsible for all damages incurred in his lease, said Heidi Larsen, head of service of Europcar, the online newspaper NA24.
Since Tessem think there was damage to the car before he drove off, it could therefore be profitable to have taken pictures of the car. Europcar believes that this matter should not be necessary.
- There is no requirement that the customer himself will take photos of rental car, we as the professional party is ansvarli

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